Frequently Asked Questions
Everything you need to know about your body jewelry order.
How do I determine my correct jewelry size?
We provide a comprehensive size chart on each product page. Since body jewelry is measured by gauge (thickness) and diameter or length, we recommend using a caliper for precision or consulting your local professional piercer if you are unsure of your size.
What materials are your products made from?
We prioritize safety and quality, offering a wide range of materials including 316L Surgical Steel, G23 Titanium, 14k Gold, and organic materials like wood, bone, and stone. Detailed material specifications are listed in every product description.
What is your return policy for body jewelry?
Due to health and safety regulations, we can only accept returns on items that are still in their original, heat-sealed clear packaging. Once the seal is broken, the item is considered used and cannot be returned or exchanged.
How long will it take to receive my order?
Standard shipping within the United States typically takes 3-5 business days. We also offer expedited shipping options at checkout. International shipping times vary by destination but generally range from 7-21 business days.
How should I clean and care for my jewelry?
Metal jewelry should be cleaned with mild soap and warm water. For organic materials like wood or bone, avoid moisture and occasionally condition them with jojoba or coconut oil to prevent cracking and maintain their finish.
Do you offer autoclave sterilization?
Yes, we offer professional autoclave sterilization services for a small additional fee. This ensures your jewelry arrives sterile and ready for immediate insertion into a fresh or healing piercing.